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The New Hospital Waiting Room

April 28, 2016

We are all familiar with the current state of hospital and doctor office waiting rooms. Interestingly enough, when you’re not feeling well, both are places you don’t want to be. They are generally crowded, full of sick people (you included) and the wait time seems like forever.


"the average time spent was four hours and seven minutes"


According to a recent study conducted by Press Ganey Associates, Inc. From the moment patients walk into a hospital emergency room until the time they are discharged from the emergency department, the average time spent was four hours and seven minutes. That is the national average here in the United States and it’s staggering. When you factor in transportation to the ER or doctor’s office you can see this is a problem that will only get worse if smart solutions are not introduced.


Thankfully the last few years has seen an increase in digital health startups looking to use technology to solve this massive healthcare problem. A majority of the wasted time is due to inefficiencies in non clinical functions. Hospitals and doctors offices are looking for improved ways to streamline and automate the patient information collection process, incorporate effective telemedicine solutions to appropriately triage patients and create effective late arrival and no show policies. The beautiful thing about all of this is, that these solutions already exist. Several companies exist that can help hospitals and doctors’ offices solve this critical problem.


At Sensely, we believe it begins with effective triaging. Patients need to receive the appropriate care when they need it. Not every medical concern warrants a trip to the doctor’s office or the emergency room. But, how do you know which medical concerns require an in person visit and which don’t? 


Our artificially intelligent virtual nurse and mobile apps guide patients naturally through their personal healthcare needs on demand. The nurse gathers information by listening to the patient and asking questions, as any clinician would in a person-to-person interaction. Through the use of advanced machine learning and data driven actions, the nurse directs the patient to the appropriate care, including: information, self care, and an appointment scheduler. The apps also engages and monitors chronic care patients outside the clinical setting. patients are educated about their condition, reminded to do perform their daily routines, and are assessed for risk. All while maintaining communication with clinicians through voice, video, and electronic health record integration.


The future of healthcare is now. Eliminating inefficiencies and improving clinical workflow is here. To learn how your hospital, health system or practice can continue to deliver world-class care in a more cost-effective efficient manner, please contact us today.

Interested in chatting with someone from the Sensely team?